Expression and written comprehension
Basic techniques of elaboration of the main writings used in the field of tourism (registers,
reservations, invoices, information sheets, menus, tickets, messages, notes, etc.).
• Understand and be able to use any practical document at an elementary level.
• Accurately understand notes, phone messages and simple letters and
• Understand and summarize information brochures and promotions.
• Write service notes, messages, etc.
• Fill out questionnaires or elementary level forms.